服务条款

1. Introduction

For the purposes of these Terms, “Seraph Global” is the public-facing brand. Unless the relevant order confirmation, invoice, payment record, or written agreement expressly identifies another entity, “we,” “us,” or “our” refers to Seraph International (Hong Kong) Limited, the operator of www.globalseraph.com and the default contracting entity for online services. Seraph Global Inc. applies only where a separate written agreement expressly identifies it as the contracting entity.

By visiting our website, purchasing a service, submitting project information, or communicating with us for service delivery, you agree to these Terms. If you do not agree to these Terms, please do not use our website or purchase our services.

2. Our Role

Seraph Global provides supply chain intelligence, sourcing decision support, supplier screening, verification, inspection coordination, project feasibility analysis, business-visit support, cross-cultural communication, and related China supply chain advisory services.

We are not:

• A product marketplace;
• A trading company;
• A factory;
• A reseller;
• A customs broker;
• A freight forwarder;
• A law firm;
• A certification laboratory;
• A financial advisor;
• A visa authority;
• A government agency;
• A guarantor of supplier performance.

We do not sell products, hold inventory, or act as the seller of goods. Our core value is judgment, risk reduction, structured analysis, coordination, and execution support.

3. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into binding agreements to use our services.

Our services are intended primarily for business, professional, entrepreneurial, procurement, sourcing, investment, or project evaluation purposes. By using our services, you confirm that the information you provide is accurate and that you have authority to act on behalf of the person or organization you represent.

4. Service Categories

Our services may include fixed-price services, custom project-based services, quote-based services, membership or priority-access services, and third-party coordination or referral services.

Examples of services may include:

• Corporate background checks;
• Pre-research analysis reports;
• Qualified Supplier Candidate Lists;
• Project Feasibility Analysis;
• China Business Invitation Letter Support;
• On-site factory visit services;
• Sample inspection services;
• Eric's Fast Pass priority access;
• Eric Cracks China Insider membership and original content access;
• Pre-shipment inspection coordination;
• Production monitoring;
• Factory audit coordination;
• Supplier communication and negotiation support;
• Sample consolidation and forwarding;
• Compliance documentation collection;
• Trade fair support;
• China project coordination;
• Legal resource referral;
• Introduction to independent legal resources, including NNN or legal-review contacts;
• Mold and tooling ownership support;
• Supplier dispute communication;
• International logistics, export-document, customs, after-sales quality, rework, claims, and repeat-order coordination;
• Custom order execution and ongoing China project coordination.

The exact scope of any service is determined by the service page, checkout page, order confirmation, written proposal, email confirmation, or separate written agreement.

5. Scope Control

Any additional work, custom requests, follow-up support, supplier outreach, quotation collection, negotiation, inspection, legal coordination, travel arrangement, sample handling, or project management may require a separate quote and separate approval.

We may decline, pause, or re-scope a service if your request falls outside the purchased service scope.

6. Purchases, Payments, and Guest Checkout

Our website may allow you to purchase services without creating an account. After successful payment, you will be directed to a structured requirements form through the payment-success page or a secure service link. The form records the brief needed to confirm the purchased scope and begin delivery; you do not need to reply to a payment-success email to submit it.

Once submitted, the requirement brief becomes read-only for processing. If the service team needs clarification, we may reopen the form or ask for clarification by email through info@globalseraph.com. For standard services, the published delivery clock starts after payment is complete and a clear, workable requirement brief has been received.

The website does not accept client file uploads. Supporting documents, drawings, samples, or other files must be sent separately to info@globalseraph.com and will be handled through the approved service workflow.

Payments may be processed by third-party payment providers such as Airwallex or other payment service providers. By purchasing a service, you agree to comply with the applicable payment provider’s terms and policies.

Prices are listed on the relevant service page or proposal. Prices may change from time to time. A price change will not affect an order already accepted unless the original order was based on an error or incomplete scope.

You are responsible for providing accurate billing, contact, and service information.

7. Taxes, Fees, and Currency

Unless otherwise stated, listed prices exclude any applicable taxes, bank charges, exchange rate differences, transfer fees, customs duties, shipping fees, travel expenses, third-party fees, inspection expenses, legal fees, certification fees, government fees, or other external costs.

You are responsible for any taxes, charges, or fees applicable to your purchase, location, payment method, or project.

8. Service Start and Client Information

Many of our services require information from you before work can begin. You agree to provide accurate, complete, and timely information, including product details, specifications, photos, samples, target quantities, quality requirements, certification requirements, budget range, timeline, supplier information, business objectives, and any other information reasonably needed for service delivery.

If the information you provide is incomplete, inaccurate, delayed, misleading, confidential without proper authorization, or outside the purchased scope, we may delay, pause, revise, or decline the service.

Delivery timelines begin only after we receive the required information and confirm that the scope is workable.

9. Service Delivery and Timelines

Any stated delivery time is an estimate unless expressly confirmed as a binding deadline in writing.

Delivery may be affected by:

• Late or incomplete client information;
• Supplier responsiveness;
• Factory availability;
• Travel restrictions;
• Local holidays;
• Industry complexity;
• Technical uncertainty;
• Third-party service provider schedules;
• Payment issues;
• Force majeure events;
• Changes in scope.

We will make reasonable efforts to deliver services professionally and within the stated or expected timeframe, but we do not guarantee exact delivery dates unless separately agreed in writing.

10. Service-Specific Limitations

10.1 Corporate Background Check

A corporate background check is a desktop analysis based on available public records, third-party data, relevant Seraph Global existing data, official databases, business registration sources, litigation indicators, administrative penalty information, export-related indicators, and other accessible sources. It is not a complete due diligence investigation or a full legal, financial, forensic, compliance, tax, or anti-bribery audit.

We do not guarantee that public records are complete, current, accurate, or free from omission.

10.2 Qualified Supplier Candidate List

A Qualified Supplier Candidate List provides a desktop-screened starting point for one product or product category. The standard output includes at least three candidate entries. If more than three candidates meet the criteria, we will list as many as reasonably practical; if fewer than three fully match, we will show the closest three available candidates and clearly identify fit gaps and assumptions.

Unless expressly included in the purchased scope, this service does not include supplier outreach, live negotiation, quotation collection, sample order management, factory audit, legal review, production monitoring, or final supplier selection.

Supplier inclusion in a list does not guarantee supplier acceptance, pricing, MOQ, lead time, certification status, quality performance, or successful cooperation.

10.3 Project Feasibility Analysis

Project Feasibility Analysis is an advisory and analytical service. It may consider technical, cost, regulatory, supply chain, market, execution, and risk factors based on available information.

It is not legal advice, investment advice, engineering certification, financial audit, tax advice, or a guarantee that the project will succeed.

10.4 Pre-Research Analysis

Pre-research analysis is based on available information, industry logic, professional judgment, public sources, internal experience, and reasonable assumptions. It is intended to support early-stage decision-making, not to replace formal due diligence, legal review, market research, technical engineering, or final investment approval.

10.5 Factory Visit, Inspection, and Audit-Related Services

Factory visit and inspection services provide structured observations, photos, videos, interviews, and risk summaries within the agreed scope. Unless expressly stated, these services are not full factory audits, certification audits, social compliance audits, financial audits, quality management system audits, or laboratory tests.

Inspection results reflect the observed situation at the time of visit or inspection and do not guarantee future production quality or supplier performance.

10.6 Sample Inspection Service

Sample inspection is based on the sample provided, the agreed criteria, and practical inspection methods available for the service. It does not replace certified laboratory testing, regulatory approval, safety certification, product liability review, or mass-production quality control.

10.7 China Business Invitation Letter Support

China Business Invitation Letter Support assists with preparing or coordinating legitimate business invitation materials where appropriate. We do not guarantee visa issuance, consular approval, immigration clearance, travel permission, or acceptance by any government authority.

10.8 Business Visits

Custom business visit execution and Business Visit Programs are different offerings. The former is customer-specific onsite execution; the latter is a plannable enterprise or team program. Unless separately agreed, neither includes ticket purchase, hotel booking, visa services, travel insurance, or guaranteed access to any factory.

10.9 Legal Resource Introduction

We are not a law firm and do not provide legal advice or legal work. We may introduce independent legal resources, including contacts for NNN or legal review, without charging a Seraph Global fee. We do not charge for the introduction itself. Legal resource fees, advice, drafting, negotiation, representation, timelines, and outcomes belong to the independent legal professional and are subject to that professional's terms.

10.10 Supplier Negotiation, Communication, and Dispute Support

We may help structure communication, translate requirements, identify red flags, and support negotiation. However, we do not guarantee supplier concessions, refund recovery, dispute resolution, price reduction, contract execution, or enforcement results.

10.11 Eric Cracks China Insider Membership

Insider membership provides access to original Eric Cracks China content only, including member articles, edited videos, speaking materials, research, and original electronic publications made available in the member library. It does not include standard services, custom projects, live sessions, community access, unlimited one-to-one support, or a guarantee of personal responses from Eric.

Monthly and yearly plans renew automatically by default. Cancelling automatic renewal stops the next renewal but does not remove access during the current paid period. After membership access has been activated, membership fees are generally non-refundable, subject to applicable law and any specific written checkout terms.

Member content is licensed for the member's personal or internal business use. Members may not resell, redistribute, publicly republish, share access links, or commercially repackage the content without written permission.

11. No Guarantee of Business Outcome

We will use reasonable professional judgment, care, and effort in providing services. However, China sourcing and cross-border supply chain projects involve uncertainty.

We do not guarantee:

• Specific supplier prices, MOQs, or lead times;
• Supplier cooperation or acceptance;
• Factory authenticity beyond the scope of the performed check;
• Product quality in future production;
• Certification approval, visa approval, legal outcome, customs clearance, or logistics performance;
• Market success, investment return, dispute recovery, or availability of any specific supplier;
• Results outside our reasonable control.

Our services are intended to reduce uncertainty, not eliminate all risk.

12. Client Responsibilities

You agree to:

• Provide accurate and complete information;
• Respond promptly to reasonable requests;
• Review deliverables carefully;
• Make your own final business decisions;
• Ensure your products, business model, imports, exports, marketing claims, and use of suppliers comply with applicable laws;
• Obtain legal, tax, customs, certification, insurance, and compliance advice where necessary;
• Avoid sending confidential information unless appropriate confidentiality protection is in place;
• Use our deliverables only for lawful business purposes;
• Pay all agreed fees and third-party costs.

You are responsible for your own purchasing decisions, supplier contracts, product compliance, import obligations, product liability risks, and commercial outcomes.

13. Confidentiality

We will take reasonable steps to protect confidential project information you provide to us. However, standard service communication does not automatically create a formal NDA, NNN agreement, attorney-client relationship, or legally privileged relationship. If formal confidentiality protection is required, it must be agreed in a separate written agreement before confidential information is submitted.

We may share relevant information with team members, consultants, partners, inspectors, translators, legal professionals, suppliers, or service providers only where reasonably necessary for the service.

14. Client Materials and Intellectual Property

You retain ownership of materials you provide to us, including product information, photos, drawings, samples, specifications, and business documents.

By providing materials to us, you grant us a limited right to use, review, analyze, store, reproduce, translate, summarize, and share those materials as reasonably necessary to evaluate, quote, perform, manage, or deliver the requested service.

You confirm that you have the right to provide those materials and that our use of them for the service will not violate third-party rights.

15. Our Content and Deliverables

All website content, service descriptions, frameworks, report structures, templates, graphics, text, branding, and other materials created by us remain owned by us or our licensors unless otherwise agreed in writing.

Paid deliverables prepared specifically for you may be used by you for your internal business decision-making purposes. Unless we agree otherwise in writing, you may not resell, publicly publish, distribute, copy, repackage, train a competing service on, or commercially exploit our reports, supplier lists, frameworks, templates, or analysis.

You may share deliverables internally within your organization or with professional advisors who need to review them for your project, provided they respect confidentiality and do not misuse the materials.

16. Anonymized Learning and Internal Improvement

We may use anonymized, aggregated, or non-identifying knowledge from past work to improve our methodology, service structure, internal training, and industry understanding, provided that we do not disclose your confidential information, identity, proprietary materials, or project-specific sensitive details without permission.

17. Third-Party Services and Suppliers

Some services may involve third parties, including payment processors, inspectors, consultants, translators, legal professionals, logistics providers, travel support providers, or suppliers.

We are not responsible for the acts, omissions, fees, delays, errors, advice, representations, or performance of third parties unless expressly required by applicable law or agreed in writing.

If you enter into a separate agreement with a supplier, factory, legal professional, logistics provider, certification provider, or other third party, that relationship is between you and that third party.

18. Refunds and Cancellations

Refund eligibility depends on the service type, the service page, the order status, and whether work has started.

Unless a specific service page, checkout page, written proposal, or separate agreement states otherwise:

• Refund requests must be submitted in writing to info@globalseraph.com;
• For a standard service that has not started, the customer may request a refund. We will confirm whether research, preparation, coordination, report work, or non-refundable third-party costs have started before processing the eligible refund through the original payment channel;
• Once research, analysis, inspection preparation, supplier screening, communication, coordination, report writing, document preparation, Fast Pass activation, or other service activity has started, fees are generally non-refundable;
• Completed deliverables are non-refundable;
• Third-party fees, payment processing fees, travel costs, inspection costs, legal fees, logistics fees, and other external costs may be non-refundable;
• Event registrations and Insider memberships are subject to their event-specific or membership-specific terms, including their cancellation deadlines and access rules;
• If we determine that a project is unsuitable after reviewing the initial requirements, we may offer re-scoping, credit, partial refund, or cancellation at our discretion.

If a factual correction is identified in a standard deliverable, please notify us within five business days of delivery. Factual corrections within the agreed scope may be reviewed; new questions, new research, changed requirements, or expanded scope are separate work.

19. Rescheduling

For consultation, meeting, visit, inspection, or time-based services, rescheduling may be allowed if requested with reasonable advance notice and if team or third-party availability permits.

Missed meetings, late arrivals, last-minute cancellations, factory unavailability caused by the client, or failure to provide required information may result in additional fees or forfeiture of the scheduled service.

20. Prohibited Uses

You may not use our website or services to:

• Violate any law or regulation;
• Infringe intellectual property rights;
• Provide false, misleading, or unauthorized information;
• Source products for illegal purposes;
• Circumvent sanctions, export controls, import controls, customs rules, safety regulations, or restricted-product laws;
• Misrepresent our relationship with any supplier, factory, government body, or third party;
• Scrape, copy, or misuse website content;
• Reverse engineer our service structure or deliverables for competing commercial use;
• Harass, abuse, threaten, or defraud any person;
• Interfere with website security or functionality.

We may refuse or terminate service if we believe a request involves illegal, deceptive, unsafe, unethical, sanctioned, high-risk, or non-compliant activity.

21. Website Availability and Changes

We may update, modify, suspend, or discontinue any part of the website or services at any time.

We may update service names, prices, deliverables, descriptions, checkout flows, payment providers, refund rules, or availability. We are not liable for website downtime, technical errors, outdated content, or temporary unavailability.

22. Disclaimers

The website and services are provided on an “as available” and “as performed” basis.

To the maximum extent permitted by law, we disclaim all warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, or guaranteed business results.

Any advice, report, list, comment, estimate, or recommendation is based on available information, professional judgment, and stated assumptions. It should not be treated as a guarantee or as a substitute for your own due diligence and professional advice.

23. Limitation of Liability

To the maximum extent permitted by law, Seraph Global will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including losses related to failed supplier cooperation, delayed shipments, product defects, regulatory issues, legal disputes, lost business opportunities, lost revenue, reputational harm, or third-party conduct.

To the maximum extent permitted by law, our total liability for any claim related to a specific paid service will not exceed the amount you paid to us for that specific service.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

24. Indemnification

You agree to defend, indemnify, and hold harmless Seraph Global, its owners, directors, officers, employees, contractors, consultants, partners, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your use of the website or services;
• Your violation of these Terms;
• Your inaccurate, incomplete, misleading, or unauthorized information;
• Your products, imports, exports, supplier contracts, customer claims, or business activities;
• Your violation of laws, regulations, or third-party rights;
• Your misuse of our deliverables.

25. Termination or Refusal of Service

We may refuse, suspend, or terminate service if:

• You violate these Terms;
• Payment is not completed;
• Required information is not provided;
• The project is outside our scope;
• The request involves legal, safety, ethical, sanctions, regulatory, or reputational concerns;
• Communication becomes abusive, deceptive, or unreasonable;
• Continuing the service would create unacceptable risk.

Where appropriate, we may provide a partial refund, credit, or written explanation, depending on the stage of work and applicable service terms.

26. Governing Law and Dispute Resolution

For the website and online services provided by Seraph International (Hong Kong) Limited, these Terms and any dispute arising from the website or those services will be governed by the laws of Hong Kong SAR. Where a separate written agreement expressly identifies Seraph Global Inc. or another contracting entity, that agreement controls the applicable entity and governing-law arrangement for that project.

The courts of Hong Kong SAR will have jurisdiction over disputes relating to the website and services provided by Seraph International (Hong Kong) Limited unless otherwise agreed in writing.

Before filing any formal claim, both parties agree to first attempt to resolve the dispute in good faith through written communication.

27. Changes to These Terms

We may update these Terms from time to time. When we do, we may update the “Last Updated” date at the top of this page.

Your continued use of the website or services after updated Terms are posted means you accept the updated Terms. For an existing paid service, the terms in effect at the time of purchase generally apply unless a later written agreement states otherwise.

28. Contact Us

For questions about these Terms, service scope, refunds, or order-related matters, contact us at:

Seraph International (Hong Kong) Limited
Trading as Seraph Global
Email: info@globalseraph.com
Website: www.globalseraph.com